Q. Why are your repairs so inexpensive?
A. Our response is "Why is everyone else so expensive?"
Q. How long does the repair take?
A. Our turnaround time is extremely fast! Nearly all our repairs are shipped back out in 24-72 hours we receive your broken phone! This is accomplished by having highly skilled techs. We insure that all phones received runs through a complete incoming inspection, repair, and outgoing inspection. No steps in quality are sacrificed and we warranty any part we replace for a LifeTime! We offer the best price, highest quality parts, and the quickest turn-around.
Q. Do I need a Paypal account to make my payment?
A. No, you don't need to have a paypal account in order to make your payment with paypal, you will be give the option to pay with any major credit card or use your paypal account if you have one.
Q. I just finished checking out, now where do I ship my Device to?
A. Please ship to:
1530 S Millennium Way, Ste 110
Meridian, ID 83642
Q. Do you offer any type of warranty?
A. All parts carry a LifeTime Warranty on parts and labor warranty which means if you have any issues related to the repair we will take care of it free of charge! This does not cover accidental damage.
Q. What Payment Options do you Offer?
A. We accept Paypal and any Major Credit Cards as our source of payment method, this is for the safety of our customers and us. We also accept Credit Card payments by phone, email us if you would like to setup a payment by phone.
Q. My phone seems to be having a bunch of different things wrong with it. Can you tell me what I need to do and how much it's going to cost me?
A. Absolutely. Please contact us at Live Chat, Email and we’ll quote you on the most cost effective route to get you back up and running.
Q. What if you are unable to save my water damaged iPhone?
A. If we are unable to save your water damaged iPhone we will offer to send it back or purchase it from you. Either way you come out on top!
Q. If I send my device in how do I know I’m going to get it back?
A. We are in the business of fixing Gadgets not stealing them. We are a registered business in the state of Idaho. If you send your gadget in for repair you will receive updates as your device is received, repaired, and returned back to you! We are paypal verified and confirmed for many many years!
Q. What if I send you my damaged, but working iphone, and you end up further damaging it?
A. Not a chance. We repair hundreds of iPhones per week and are highly skilled at what we do. There is no chance that if you send us a working iMaster Repair, we send you a broken one in return. We complete incoming and outgoing inspections to insure that all bases are covered pre and post repair.
Q. My touch screen doesn’t work, but the glass is not shattered. What repair do I pick?
A. The glass and digitizer repair is what you are in need of.
Q. How do I know if I need the LCD repair or not?
A. The screen appears black, white, bleeding, or has dead pixels, you need to replace the LCD. If the glass is cracked as well, you will need to choose the LCD & Glass repair. You can send us a picture of the current condition of the phone while it is powered on to firstname.lastname@example.org and we will do our best to diagnose it.
Q. What guarantees do you have in regards to my data privacy?
A. At iMaster Repair we do not store ANY of your private data. Our checkout process has the highest security with the latest encryption. Be sure that we will not access any of your private data for any reason and will only operate the phone for testing purposes to ensure that it is functioning properly during outgoing inspection. You may password protect your iPhone if you feel it is necessary but note that doing so will limit our ability to test certain functions of the iPhone (i.e camera, headphone jack and signal antennas). iMasterRepair.com is not responsible for and cannot guarantee the functionality of those features if the phone is password protected.
Q. What do I need to send with my Device?
A. Please include the confirmation page emailed to you once you have purchased the repair. If you do not have access to a printer, please make sure your name and address is included either on or in the box you ship your phone in. This helps us keep track of the phone and allows for a faster and more convenient service.
Q. Do you buy broken iPhones?
A. Yes, we do, please visit the link at the top of our page.
Q. I don’t feel comfortable buying on the site are the any other ways I can pay?
A. Sure. To arrange other forms of payment please call our Customer Service Representatives at 208.291.1005, email us, or live Chat, (We are working on getting our phone number fixed) and they would be happy to assist you.
Q. I found a cheaper price but like your site a lot better is there anyway you would match their price?
A. Yes, We will match any price on the web (must be a business). We will create you a special promo code for the discounted price to match others price.
A. You sure can! This happens more often than you think. Just purchase the diagnostic service repair, send us the phone, and we will take care of ya!