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Q. Why are your repairs so inexpensive? 

A. Our response is "Why is everyone else so expensive?"

Q. How long does the repair take?

A. Our turnaround time is extremely fast! Nearly all our repairs are shipped back out in 48-72 hours we receive your broken phone! This is accomplished by having highly skilled techs. We insure that all phones received runs through a complete incoming inspection, repair, and outgoing inspection. No steps in quality are sacrificed! We offer the best price, highest quality parts, and the quickest turn-around.

Q. Do I need a Paypal account to make my payment?

A. No, you don't need to have a paypal account in order to make your payment with paypal, you will be give the option to pay with any major credit card or use your paypal account if you have one.                           

Q. I just finished checking out, now where do I ship my Device to?

A. Please ship to:

iMaster Repair

1530 S Millennium Way, Ste 110

Meridian, ID 83642

Q. Do you offer any type of warranty?

A. All parts carry a 90 day Warranty on parts and labor warranty which means if you have any issues related to the repair we will take care of it free of charge! This does not cover accidental damage.

Q. What Payment Options do you Offer?

 A. We accept Paypal and any Major Credit Cards as our source of payment method, this is for the safety of our customers and us. We also accept Credit Card payments by phone, email us if you would like to setup a payment by phone. 

Q. My phone seems to be having a bunch of different things wrong with it. Can you tell me what I need to do and how much it's going to cost me?

 A. Absolutely. Please contact us at Live Chat, Email and we’ll quote you on the most cost effective route to get you back up and running.

Q. What if you are unable to save my water damaged iPhone?

 A. If we are unable to save your water damaged iPhone we will offer to send it back or purchase it from you. Either way you come out on top!

Q. If I send my device in how do I know I’m going to get it back?

 A. We are in the business of fixing Gadgets not stealing them. We are a registered business in the state of Idaho. If you send your gadget in for repair you will receive updates as your device is received, repaired, and returned back to you! We are paypal verified and confirmed for many many years! 

 Q. What if I send you my damaged, but working iphone, and you end up further damaging it?

 A. Not a chance. We repair hundreds of iPhones per week and are highly skilled at what we do. There is no chance that if you send us a working iMaster Repair, we send you a broken one in return. We complete incoming and outgoing inspections to insure that all bases are covered pre and post repair.

Q. My touch screen doesn’t work, but the glass is not shattered. What repair do I pick?

 A. The glass and digitizer repair is what you are in need of. 

Q. How do I know if I need the LCD repaired or not?

A. The screen appears black, white, bleeding, or has dead pixels, you need to replace the LCD. If the glass is cracked as well, you will need to choose the LCD & Glass repair. You can send us a picture of the current condition of the phone while it is powered on to imasterrepair@gmail.com and we will do our best to diagnose it.

Q. What guarantees do you have in regards to my data privacy?

 A. At iMaster Repair we do not store ANY of your private data. Our checkout process has the highest security with the latest encryption. Be sure that we will not access any of your private data for any reason and will only operate the phone for testing purposes to ensure that it is functioning properly during outgoing inspection. You may password protect your iPhone if you feel it is necessary but note that doing so will limit our ability to test certain functions of the iPhone (i.e camera, headphone jack and signal antennas). iMasterRepair.com is not responsible for and cannot guarantee the functionality of those features if the phone is password protected. 

Q. What do I need to send with my Device?

 A. Please include the confirmation page emailed to you once you have purchased the repair. If you do not have access to a printer, please make sure your name and address is included either on or in the box you ship your phone in. This helps us keep track of the phone and allows for a faster and more convenient service.

 Q. Do you buy broken iPhones?

 A. At this time we do not purchase any devices. 

Q. I don’t feel comfortable buying on the site are the any other ways I can pay?

 A. Sure. To arrange other forms of payment please call our Customer Service Representatives at 208.291.1005, email us, or live Chat, (We are working on getting our phone number fixed) and they would be happy to assist you.

Q. I found a cheaper price but like your site a lot better is there anyway you would match their price?

 A. Yes, We will match any price on the web (must be a business). We will create you a special promo code for the discounted price to match others price. 

 Q. I tried to fix my iPhone on my own and have it kind of taken apart. Can I send it to you and have you fix it?

 A. You sure can! This happens more often than you think. Just purchase the diagnostic service repair, send us the phone, and we will take care of ya!

 Q. Do you repair all types of iPads?

 A. Yes, we repair all models of iPads, iPad Airs, iPad Pros and iPad Minis.

 Q. Why should I choose iMaster Repair to fix my device instead of Apple?

 A. For the same reason you don’t take your car to the dealer for repairs — if you send your iPad to Apple for repairs, you will likely pay more than you need to. For instance, according to CNET, Apple charges anywhere from $199 to $599 for iPad screen repair. If you purchase AppleCare — $99 for two years — you will pay only $49 for accidental damage to your device. But Apple allows only two claims of accidental damage in two years. So it is possible to save money at Apple — if you break your screen at least once but not more than once in the two-year period. It’s a risk, and some Apple iPad users just aren’t willing to take it.

 Presumably you can trust Apple to fix your device properly, but this is the same company that settled with the government for $113 million, admitting to fraudulently causing phone batteries to stop working so that consumers would have to buy new ones.

 iMaster Repair has dozens of reviews and a near-perfect score on Google Reviews — 4.8 stars. We’re skilled, trustworthy and we repair devices quickly.

 Q. How long does iPad repair take?

 A. We complete most iPad repairs within 24 to 36 hours of receiving the device. Our techs are experienced and can diagnose problems and make repairs quickly. If there is ever a delay, it is usually because we are either waiting for a part to arrive or we have an unusually large number of devices to repair. We know how hard it is for you to be without your iPad, and that is why we make it so easy for you to ship your device to us for iPad repair, so we can get it back in your hands quickly.

 Q. Is iPad screen repair worth it?

 A. We think so, and that’s not just because we fix iPads. Apple iPad screen repair is usually much cheaper than replacing your device. We post our fees for iPad screen replacement on our site, so you can decide ahead of time if you want to spend the money. Some of our iPad screen repair fees are as low as $69.99, but replacing a screen on an iPad Pro 4th generation is more than $400. When you’re deciding, you may want to first look at how much it would cost to replace your iPad, either with a new iPad or a refurbished one. Also think about how old your iPad is — it doesn’t usually make financial sense to spend money to fix an old device that you could put toward getting a new one. Another factor to consider is who is paying for the iPad repair and who will be using the device? A petulant toddler? An inconsiderate teenager? If so, you may want to question the wisdom of spending money to either repair or replace your iPad. If you use your iPad for business, your company may pay for the repair, or you may be able to write it off on your taxes as an expense.